Over the years we’ve found a few questions are asked regularly. Here we’ve compiled a list of our most frequently asked questions. Got a question we didn’t answer? Contact us!
That depends on a variety of factors, including how many projects we have in the queue. We have had sites go live in less than a week from the time a client contacted us (rare), and we have had sites that took six months (also rare). If you’re in a rush for your site to launch, you can do a number of things to expedite the process, like thoroughly filling out your new site questionnaire, getting back to us quickly when we send your design to you, and sending your content to us right away.
It’s hard for us to give an accurate estimate without first speaking with you. However, here are some guidelines based on our most frequent requests. Please note that these are “Starting at” costs. Large amounts of content (particularly large numbers of books on author sites, or large numbers of products on eCommerce sites) will increase the price.
Absolutely! Our sites are built to grow with your business or career. Just let us know when you’re ready to jump to the next level!
Absolutely! Take a look at our services for a full listing of everything we do!
Fill out our Request a Quote form!
We’ll give you a call to discuss your needs and give you an estimate of costs. After our conversation, we’ll send you a sum-up and our questionnaire.
You fill out our new site questionnaire. The questionnaire asks things like, what you do (or if you’re an author, what you write), your preferred launch date, what bells and whistles you want on your site, and five sites that you love (in a similar field or genre), and what you love about them. The more thoroughly you fill out the questionnaire, the more likely we are to nail a design you will love on the first try! Once you send it back, we’ll send you an invoice for your hosting and the first half of your design fees. Once you pay the invoice, we jump to the next step.
This is where we design something fabulous for you! We’ll create a simple wordpress theme on our development server with the design that we’ve created so you can see how you’ll interact with the design. (Usually this includes some “greek text” so you can see how it looks without concentrating on what it says.) At this point you’ll say one of the following:
If you love it, we go to the content phase. If you mostly love it, we’ll fix the design element(s) you don’t like and then give you another view before we go on. If you aren’t in love, we’ll talk a little more about your wants and needs, and then we’ll go back to the drawing board with your design until you do love it.
The programming and content phase is fairly self-explanatory. We format your content and make all of your pages work. Then we send it to you to approve.
During the final approval, you check out each and every page, and make a list of anything you want to see changed or tweaked. Once your site is complete and approved, you pay the remainder of your invoice and we launch!
We’ll ask for the username & password of your domain registrar, and then point your domain name to our server and in (usually) less than four hours, your new site is live!
We also work with limited numbers of small businesses, non-profit organizations, entrepreneurs, bloggers and writing groups.
Definitely! We’ll even provide you with a manual with step by step instructions on how to do everything you’ll need to do on your site.
Of course! We’ll send you an email once a month (regardless of whether you have a maintenance plan with us) asking for updates or newsletter requests. If you’d like us to update your site or prepare a newsletter, just send the information! We ask for your newsletter content a week in advance. Unless they’re extremely complex, we can generally turn around site updates in 1-2 business days.
No. However, we’ve built our own set of WordPress libraries that have been thoroughly tested with our favorite plugins, and we use those libraries as a starting point for most of the WordPress sites we build. Those commonalities help us to effectively maintain all of our clients’ sites.
Yes! Take a look at our newsletter portfolio to see some of the newsletters we’ve done!
Yes! We’ve created a variety of eCommerce solutions for our clients, including sites that are entirely stores, store add-ons for existing sites, and specialty items requiring a lot of customization. Check out our portfolio and click on the eCommerce button!
Sorry, no. We’ve made it a policy not to host sites that we didn’t design. Experience has taught us that other people’s code can be filled with security risks, and the security of our clients’ sites is paramount!
Yes, we can–but only if you’re prepared to maintain it yourself. We have a host and a dedicated server environment that we trust to be secure. We know that the code and the plugins we use work well on that server. There’s no guarantee that your host will devote the same commitment to security that ours does, and we prefer not be responsible for someone else’s security problems.
You do! You own the content, and the design. Should you ever decide to leave us, we’ll be happy to provide you with your content, theme, plugins, newsletter list and email store.
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